How does Promat deliver direct operational benefits?
Our long association with policing and law enforcement has enriched our understanding
of the onerous demands placed upon them by society. The Promat experience operates
within a framework of understanding surrounding the government’s key priorities
and a need for forces to demonstrate BEST VALUE.
Reputation
Previously, identification procedures had many detractors, and history is replete
with examples of judicial review, criticism and case law, surrounding what we viewed
as flawed procedures. Now contrast this with the Promat experience. We congratulate
our customers on rolling out a process which can only enhance their reputation in
the eyes of criminal justice stakeholders.
Moral
Past identification parades were a long way from being fit for purpose. A high failure
rate and victim dissatisfaction led to a lowering of morale among investigating
officers. We know from regular feedback sessions that our products are well received
and officers value the service enhancements made as a direct result of our collaboration.
Customer Control
Promat lets you retain control in-house. Images are selected from your database and
the system allows you to assemble a parade quickly in the presence of a suspects
legal representative. Systems supplied by our competitors do not afford the same
level and control and have many inherent disadvantages –
- You are obliged to relinquish your own in-house capabilities and place them
entirely in the hands of a supplier.
- Once an organisation outsources its entire capability, it becomes dependant. Suppliers
may increase the cost of their service exponentially, safe in the knowledge that
switching costs could be punitive.
- Outsourcing capability is equivalent to outsourcing control. A supplier can dictate
when the service is delivered, where and at what cost.
In the case of our product, all of those disadvantages are precluded, and you decide
upon the service level agreement. It just typical of Promat to ensure that the
needs of its customers come first?